Refund policy

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for incorrect sizes, colors, or changes of mind. Please review the size chart carefully before placing your order.

Damaged, Defective, or Incorrect Items

We want you to love your Southern Shore order! If your item arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery and include photos of the issue. We will work with you to make it right with a replacement or refund when the issue qualifies under our production partner's policy.

Wrong Size or Change of Mind

Because each item is made to order, we cannot accept returns or exchanges simply because the wrong size or color was selected or because you changed your mind.

Contact Us

If you have an issue with your order, please contact us through our Contact page and include your order number and photos when applicable.